Terms of Service

Last updated: 13 November 2026

These terms apply when you use avenaa.co.in or the Avenaa mobile apps (together, the "Platform") operated by Avenaa Hospitality Management Private Limited. By creating an account, booking a stay or listing a property, you agree to them.

1. About Avenaa

Avenaa manages private villas, holiday homes and homestays across India on behalf of their owners. Guests can browse and book these homes on the Platform. Property owners ("patrons") can list their homes for Avenaa to manage.

2. Your account

• You must be at least 18 years old and able to enter a contract under Indian law.
• You sign in with a one-time code sent to your mobile number. Keep access to your phone secure; you are responsible for activity on your account.
• The information you give us, including your name and identity documents, must be true and your own.
• We may suspend or close an account that breaks these terms, the house rules or the law, or that is used for fraud.

3. Bookings

Bookings are covered by our Booking Policy and Refund & Cancellation Policy, which form part of these terms. A booking is a licence to occupy the home for the booked dates only; it does not create any tenancy or other right in the property. Every guest must follow the house rules shown at check-in.

4. Prices, taxes and payment

• Prices are shown in Indian rupees and include applicable GST, which is shown separately at checkout.
• Online payments are processed by Razorpay. Avenaa does not see or store your card or UPI credentials.
• We may correct an obvious pricing error. If we do, you can accept the correct price or cancel for a full refund.
• Offers and coupons have their own conditions, shown with the offer, and cannot be exchanged for cash.

5. Property owners

If you list a property, your relationship with Avenaa (minimum rent, revenue share, payouts, term and termination) is governed by the agreement you sign with Avenaa. If that agreement conflicts with these terms, the agreement applies. You confirm that you own the property or are authorised to let it, that the details, photos and documents you upload are accurate, and that you hold any permissions the law requires.

6. Acceptable use

You must not: misuse the Platform or try to access it without permission; upload false, unlawful or harmful content; use someone else's identity or documents; scrape or copy listings; or use the Platform or a home for any illegal purpose, commercial event or shoot without our written permission.

7. Reviews, photos and content

When you send us reviews, photos or videos (for example for rewards), you allow Avenaa to use, edit and publish them on our website, apps and social media, with credit where practical. Do not send content that shows other people without their permission.

8. Rewards and referrals

Credits and referral fees are paid only as described on the rewards page, have no cash value unless stated, and may be withdrawn if obtained by fraud or by breaking these terms.

9. Intellectual property

The Avenaa name, logo, website, apps, photos and text belong to Avenaa or its licensors. You may not copy or reuse them without written permission.

10. Third-party services

Some features use third parties such as Razorpay, Cashfree, Google Maps, WhatsApp and booking platforms. Their own terms and privacy policies apply to their services.

11. Liability

• We take care to describe homes accurately and to keep them safe, clean and ready. Photos are representative and furnishings may change.
• Avenaa is not liable for losses caused by events beyond our reasonable control (for example natural disasters, government orders, utility or network outages), or for loss of or damage to guests' belongings unless caused by our negligence.
• To the extent the law allows, Avenaa's total liability for any booking is limited to the amount you paid for that booking.
• Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that cannot be excluded.
• You are responsible for damage, loss or extra cleaning caused during your stay, as set out in the house rules.

12. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any complaint. Subject to your rights as a consumer, the courts at Mumbai, Maharashtra have exclusive jurisdiction.

13. Changes

We may update these terms. The version on this page applies from its date; bookings already confirmed keep the cancellation terms that applied when you booked.

Contact us

Avenaa Hospitality Management Private Limited
402, 11th Floor, Platina Tower, Plot C-59, G Block, Bandra Kurla Complex, Bandra East, Mumbai 400098, Maharashtra, India
Phone and WhatsApp (24/7): +91 92409 54742
Email: hrithik.agarwal@avenaa.co.in