Refund & Cancellation Policy
Last updated: 13 November 2026
How cancellations, refunds and changes work for stays booked with Avenaa.
1. Bookings made directly with Avenaa
This applies to stays booked on avenaa.co.in, in the Avenaa app, or by phone or WhatsApp with our team.
| When you cancel | What you get back |
|---|---|
| 14 days or more before check-in | 90% of the amount paid (a 10% processing fee is kept), or a future-stay voucher for the full amount |
| 7 to 13 days before check-in | 50% of the amount paid |
| Less than 7 days before check-in | No refund |
- Days are counted to the 2:00 PM check-in time on the arrival date, in Indian Standard Time.
- Cancel from My trips in your account, or call or WhatsApp us. The refund amount is shown before you confirm.
- Future-stay vouchers are valid for 12 months on any Avenaa home and cannot be exchanged for cash.
2. Bookings made on Airbnb, Booking.com and other platforms
Cancellations, changes and refunds for these bookings are handled by that platform under the cancellation policy shown when you booked. Please cancel through the platform.
3. No-shows, early departure and rule breaches
- No refund is given for a no-show, a late arrival or leaving early.
- No refund is given if a stay is ended because the house rules were broken (for example unregistered guests, parties without permission, or damage).
4. If Avenaa has to cancel
If we cannot provide the home (for example because of serious damage, a safety issue or a government order), we will offer a similar Avenaa home where available or a 100% refund, with no processing fee.
5. Changing dates
Date changes depend on availability. Contact us at least 7 days before check-in; any difference in price is charged or refunded. A change made later is treated as a cancellation and a new booking.
6. Security deposit
Where a refundable security deposit is collected at check-in (villas and group stays), it is returned within 7 days of check-out after the inventory check, less any charges for damage, missing items, extra guests or unpaid services.
7. How and when refunds are paid
- Refunds go back to the original payment method only.
- Once the refund is issued, it reaches you within 5 to 7 working days, depending on your bank or card issuer.
- GST is refunded in the same proportion as the booking amount.
8. Owners and other payments
Payments made by property owners to Avenaa are governed by the owner's signed agreement with Avenaa and are not covered by this policy.
Contact us
Avenaa Hospitality Management Private Limited
402, 11th Floor, Platina Tower, Plot C-59, G Block, Bandra Kurla Complex, Bandra East, Mumbai 400098, Maharashtra, India
Phone and WhatsApp (24/7): +91 92409 54742
Email: hrithik.agarwal@avenaa.co.in