Delete your account

Last updated: 13 November 2026

How to delete your Avenaa account and the personal data linked to it, from the website or the Avenaa app.

How to request deletion

Call or WhatsApp us on +91 92409 54742 from the mobile number registered with your account, or email hrithik.agarwal@avenaa.co.in with the subject "Delete my Avenaa account" and your registered mobile number.
We confirm the request with a one-time code sent to your registered number, so no one else can delete your account.
Your account is deleted within 30 days, and we confirm by SMS, WhatsApp or email.

What is deleted

Your profile: name, mobile number, email address and preferences.
Your wishlist, saved searches and marketing consents.
ID documents and KYC details that we no longer need to keep by law.
For owners: property photos and listing details for homes that are no longer under an agreement with Avenaa.

What we keep, and for how long

Booking, invoice, payment, payout and TDS records: 8 years, as required by Indian tax and accounting law.
Guest registration records (including Form C for foreign nationals): for the period the law requires.
Signed agreements and records needed for an open booking, payout, legal claim or dispute: until it is resolved.

Kept records are stored securely, used only for these legal purposes and deleted when the retention period ends.

If you have an upcoming booking or an active owner agreement, we will tell you what needs to happen first (for example cancelling the booking or ending the agreement under its terms).

See our Privacy Policy for more about your rights.

Contact us

Avenaa Hospitality Management Private Limited
402, 11th Floor, Platina Tower, Plot C-59, G Block, Bandra Kurla Complex, Bandra East, Mumbai 400098, Maharashtra, India
Phone and WhatsApp (24/7): +91 92409 54742
Email: hrithik.agarwal@avenaa.co.in