Booking Policy

Last updated: 13 November 2026

What to expect when you book an Avenaa home: confirmation, payment, check-in and the rules of the stay.

1. Whole-home bookings

Every Avenaa booking is for the entire home. You never share it with other guests.

2. Making a booking

• Choose your home, dates and number of guests. The total price, including GST, is shown before you pay.
• Where online payment is available, your dates are held for 15 minutes while you pay through Razorpay (UPI, cards, net banking and wallets). The booking is confirmed once payment succeeds.
• Where you send a booking request instead, our team calls you to confirm the dates and sends a secure payment link. Dates are not reserved until payment is received.
• Confirmation and the GST tax invoice are available in your account. Add your GST number at checkout to receive a business invoice.
• The full booking amount must be paid before check-in.

3. Who can book and stay

• The person booking must be at least 18 years old and staying at the home.
• The number of guests may not exceed the booking. Day visitors need the caretaker's approval and must leave by 10:00 PM.
• Pets are allowed only at homes marked pet-friendly and must be declared in advance.

4. Online check-in and ID

• Every adult guest must complete online check-in before arrival and verify a government ID: Aadhaar (with OTP), driving licence or passport.
• Foreign nationals must verify with a passport. Avenaa submits Form C to the immigration authority within 24 hours of arrival, as required by law.
• The main guest signs the house rules and confirms with an OTP. Directions and caretaker contact details are shared once check-in is complete.
• Anyone who has not verified their ID may be refused entry.

5. Check-in and check-out

• Check-in is from 2:00 PM and check-out is by 11:00 AM.
• Late check-out without approval is charged at ₹1,000 per hour for up to 2 hours; after that, a full night's rate is charged.
• Keys, access cards and remotes must be returned at check-out.

6. During your stay

• Quiet hours are 10:00 PM to 7:00 AM. DJs, amplified music, parties, events and shoots need written permission before arrival.
• Smoking is not allowed indoors (₹5,000 deep-cleaning charge). Illegal drugs, weapons and gambling are not allowed.
• Children must be supervised at all times, especially near pools, balconies and terraces.
• Meals, extra services and extra guests are charged at the rates shown by the caretaker and must be paid before check-out.
• Guests are responsible for the home and its contents. Damage, loss or extra cleaning is charged to the main guest.

7. Security deposit

A refundable security deposit may be collected at check-in for villas and group stays. It is returned within 7 days of check-out after the inventory check.

8. If the rules are broken

Avenaa may end the stay without refund, ask everyone to leave, recover damages and dues, report the matter to the police or the booking platform, and refuse future bookings.

9. Cancellations and changes

See our Refund & Cancellation Policy. Bookings made on Airbnb, Booking.com and other platforms follow that platform's policy.

10. Help during your stay

Call or WhatsApp us 24/7 on +91 92409 54742. In an emergency call 112 first, then Avenaa.

Contact us

Avenaa Hospitality Management Private Limited
402, 11th Floor, Platina Tower, Plot C-59, G Block, Bandra Kurla Complex, Bandra East, Mumbai 400098, Maharashtra, India
Phone and WhatsApp (24/7): +91 92409 54742
Email: hrithik.agarwal@avenaa.co.in